1. About these terms
This page sets out the terms and conditions (“terms”) on which Glorvix (“we”, “us”, “our”) provides this website and our services to you. By browsing Glorvix.com, submitting a form, creating a client account or engaging us for work, you accept these terms. If you do not accept them, please do not use this website or our services.
Business details: Glorvix is operated by [Registered business name], of [Registered address]. You can contact us at any time at hello@glorsvix.com or through our contact page.
2. Definitions
- Services means the SEO, digital marketing, content, design, development and related work described in your proposal or plan, including those listed on our services page.
- Deliverables means the reports, content, designs, code and other materials we produce for you.
- Proposal means the written scope, price and timeline we send you, which becomes your service agreement once accepted.
- Client account means the online account described on our client account page.
3. Our services
We provide the services described in your accepted proposal or in the monthly plan you purchase. Our published plans and what they include are listed on our pricing page.
Unless your proposal says otherwise:
- Services are delivered remotely by our team and, where appropriate, trusted subcontractors, for whom we remain responsible.
- We may adjust our methods and tools as search engines, advertising platforms and best practice change.
- Work outside the agreed scope is quoted and approved separately before it starts.
- Timelines are estimates. We work to agreed milestones, but delivery depends on receiving what we need from you on time.
4. Your responsibilities
To do our job we rely on you to:
- Provide accurate information about your business, products and services.
- Give us timely access to the accounts we need, such as your website, hosting, analytics, Search Console and advertising accounts.
- Review and approve drafts, designs and campaign assets within a reasonable time.
- Ensure any content, images, trademarks or data you supply do not infringe anyone’s rights and comply with applicable law.
- Keep your own backups and maintain your hosting, licences and third-party subscriptions unless we have agreed to manage them.
Delays in approvals or access may shift agreed timelines.
5. Fees, invoicing and payment
- Monthly plans are billed in advance each month. Prices shown on our pricing page are in US dollars unless quoted otherwise, and exclude any applicable taxes such as GST or sales tax.
- Project work (for example website design, development or app projects) is quoted per project and may be invoiced in stages, typically including a deposit before work begins.
- Advertising spend for Google Ads, Meta Ads and similar platforms is paid by you directly to the platform, or invoiced separately, and is never included in management fees.
- Invoices are payable by the due date shown on the invoice. We may pause work on overdue accounts after giving you notice.
- Prices may change with notice. Changes do not affect a project already quoted and accepted, or the current paid month of a plan.
6. Cancellation and pausing
Monthly plans run month to month with no long lock-in contract. Either party may cancel by giving 30 days’ written notice before the next billing date.
- Fees already paid for the current month are not refundable, and we will complete the work scheduled for that month.
- Project work cancelled part way through is invoiced for work completed and costs committed up to the cancellation date.
- On request at the end of an engagement, we will hand over your deliverables and remove our team’s access to your accounts.
We may suspend or end services if payment is significantly overdue, if we are asked to do something unlawful or unethical, or if conduct towards our team is abusive.
7. No guarantee of rankings or results
Search engines and advertising platforms control their own algorithms, policies and results pages. We follow published best practice, including Google’s Search Essentials and spam policies, but:
- We cannot guarantee specific rankings, traffic volumes, lead numbers, conversion rates or revenue.
- Results vary with your market, competition, budget, website quality and how quickly recommendations are implemented.
- Examples, case studies and figures shown on this website are illustrative. See our disclaimer for details.
8. Intellectual property
- Your materials. You keep all rights in the content, trademarks and data you provide, and you grant us a licence to use them to deliver the services.
- Deliverables. Once your invoices for the relevant work are paid in full, ownership of the deliverables created specifically for you transfers to you.
- Our materials. We keep ownership of our methods, templates, internal tools, frameworks and know-how, including anything we developed before or outside your project. Where these are embedded in your deliverables, you receive a perpetual, non-exclusive licence to use them as part of those deliverables.
- Third-party assets. Fonts, stock images, plugins, themes and libraries remain subject to their own licences, which you agree to maintain.
- Portfolio. We may describe the work we did for you and show non-confidential examples in our portfolio and marketing, unless you ask us in writing not to.
9. Third-party platforms and services
Our work often depends on platforms we do not control, including Google, Meta, Microsoft, WordPress, Adobe Commerce, Shopify, hosting providers and analytics tools. We are not responsible for their availability, policy changes, account suspensions, pricing or data handling. You are responsible for complying with each platform’s terms and for the fees they charge.
10. Confidentiality
Each party will keep the other’s non-public business information confidential and use it only to perform or receive the services. This does not apply to information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law.
11. Privacy and data protection
We handle personal information in line with our privacy policy. Where we process personal data on your behalf, for example contact data inside your CRM or advertising accounts, we do so on your instructions and apply reasonable security measures. You are responsible for having the necessary rights and consents for data you ask us to use.
12. Website use
When using Glorvix.com you agree not to:
- Copy, scrape or republish substantial parts of our content without permission.
- Attempt to gain unauthorised access to the site, the client account area or any related systems.
- Introduce malicious code, attempt to disrupt the site, or use it for unlawful purposes.
- Submit false information, spam or content that infringes anyone’s rights through our forms.
Content on this website is provided for general information. We may change, move or remove pages at any time.
13. Client accounts
If you hold a client account, you are responsible for keeping your login details secure and for activity under your account. Tell us immediately if you suspect unauthorised access. We may suspend accounts where we reasonably suspect misuse or a security risk.
14. Guest posts and submissions
Content submitted through our write for us page is subject to the guidelines on that page. By submitting, you confirm the work is original and unpublished, and you grant us the right to edit and publish it. We do not sell links, and any commercial links are marked in line with Google’s guidance on qualifying outbound links.
15. Limitation of liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, special or consequential loss, including loss of profits, revenue, data, goodwill or anticipated savings.
- Our total liability arising from or in connection with the services is limited to the fees you paid us for the services in the three months before the event giving rise to the claim.
- Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
Australian clients: our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees apply, our liability is limited to resupplying the services or paying the cost of having them resupplied, to the extent permitted by law. Information about your rights is available from the ACCC.
16. Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from content, data or instructions you provide that infringe a third party’s rights or breach applicable law, except to the extent the claim results from our own breach or negligence.
17. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party platforms, internet or hosting failures, natural events, industrial action or government action.
18. Changes to these terms
We may update these terms from time to time to reflect changes in our services or the law. The current version is always published on this page, and the updated terms apply from the date they are published. Material changes affecting an active engagement will be communicated to you directly.
19. Governing law
These terms are governed by the laws of [Governing jurisdiction], and the courts of that jurisdiction have non-exclusive jurisdiction over any dispute. Before starting formal proceedings, both parties agree to try to resolve any dispute in good faith by contacting the other party in writing.
20. Contact us
Questions about these terms are welcome. Email hello@glorsvix.com or use our contact page. You may also want to read our disclaimer and privacy policy.